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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Judy Broughton

May 24, 2023

5  out of  5 rating by Judy Broughton
"They are always very pleasant and helpful. I have never called and left a message that they did not call me back."

Kristi Burnett

May 24, 2023

5  out of  5 rating by Kristi Burnett
"Diane always takes care of my insurance needs, she is the best! Reasonable rates and friendly service!"

Hannah Marion

May 24, 2023

5  out of  5 rating by Hannah Marion
"Best insurance company I have ever had, been with them the past 5+ years and my grandfather has been for the last 30 years. Heather matlock is always so helpful, she goes above and beyond for any of our insurance needs. She will help you any way she can great worker and person."

Carol Lynn Mills

May 24, 2023

5  out of  5 rating by Carol Lynn Mills
"State Farm insurance is by far the best insurance company I’ve come across. They have stellar rates, superior customer service and an over all welcoming attitude when visit the office. I have worked with Dianna Jones for my insurance coverages for many years. A great group of people to interact with, I highly recommend Jeffrey Branum State Farm!"

Ludina Collins

May 24, 2023

5  out of  5 rating by Ludina Collins
"Always makes us feel welcome when we come by and great prices & Dianna Jones is always so friendly and willing to help us in anyway.... Definitely the best insurance company"

Michele Jeffrey

May 24, 2023

5  out of  5 rating by Michele Jeffrey
"I LOVE the people. They are all so nice and helpful!"

stephanie Smith

May 24, 2023

5  out of  5 rating by stephanie Smith
"Terrific people to work with ! Heather Matlock is always helpful and very knowledgeable !"

Crystal Jackson

May 24, 2023

5  out of  5 rating by Crystal Jackson
"Awesome customer service! I’ve always had great experiences when dealing with Heather Matlock. She takes care of all of my insurance needs."

Kayla L

May 24, 2023

5  out of  5 rating by Kayla L
"Heather at statefarm is always super helpful and takes care of any of our questions"

Brittney Elswick

May 24, 2023

5  out of  5 rating by Brittney Elswick
"Heather Matlock at Jeffery Branum’s branch in Barbourville is fantastic! She is so patient and helpful any and every time I need something!"

Karen Williams

May 24, 2023

5  out of  5 rating by Karen Williams
"I have been with Jeffery Branum and Diane Jones since September 2000, I highly recommend them,they are helpful ,kind and reasonable on their insurance. I have auto,renters and life insurance."

Tori Webb

May 24, 2023

5  out of  5 rating by Tori Webb
"Heather Matlock is always so helpful and kind! I couldn’t ask for a better agent to help me with all of my insurance needs."

Jamie North

May 24, 2023

5  out of  5 rating by Jamie North
"Awesome staff and great rates! Diane is the best"

Jacqueline Pillay

May 24, 2023

5  out of  5 rating by Jacqueline Pillay
"Dianna Jones has always been so helpful by helping me protect my home and family. She is very kind and friendly and always available to answer any questions."

Rachel Campbell

May 24, 2023

5  out of  5 rating by Rachel Campbell
"This office is great! So helpful!! Love Diane & the rest of the staff, she always goes out of her way to help with any of my insurance needs!"

Sherry Williams

May 12, 2023

5  out of  5 rating by Sherry Williams
"Tim in barbourville KY was wonderful to work with! I got the best rates and he worked with me on my payment date. I definitely recommend State Farm 100%!"

chris sasko

April 7, 2023

5  out of  5 rating by chris sasko
"Very grateful for staff with consise straight forward assistance with wonderful helpful attitude. Plain talk is easily understood and appreciated."

Karen Woolum

March 29, 2023

5  out of  5 rating by Karen Woolum
"Very helpful, kind and all around good place if you want understanding people who actually care."

Carla Broughton

January 19, 2023

5  out of  5 rating by Carla Broughton
"I have had insurance with State Farm since 2011, Jeffrey Branum and his team have taken very good care of my insurance needs and I appreciate them very much!"

Christina Smallwood

December 3, 2022

5  out of  5 rating by Christina Smallwood
"State farm insurance has been very courteous and thorough with getting me the best rate in auto insurance. I am proud to be a member with State farm insurance company. Thank you all so much for be my reliable and affordable insurance company."

Jim Baker

October 13, 2022

5  out of  5 rating by Jim Baker
"Great bunch of people to deal with. Very professional and experienced. Willing to sit down and talk about what you want and need."

Tim Bargo

October 10, 2022

5  out of  5 rating by Tim Bargo
"My agent,need I say more"

Tori Doyle

June 20, 2022

5  out of  5 rating by Tori Doyle
"I was able to get a bundle of car & renters insurance for less than I am paying for just my car insurance now. The process was fast & easy. The staff was friendly and patient, I would highly recommend!"

Pamela Proffitt

June 3, 2022

5  out of  5 rating by Pamela Proffitt
"Best insurance company I’ve ever dealt with and there very nice and very helpful if yiu have any problems thanks State Farm for giving me the best and cheapest insurance"

Shelia Caldwell

June 2, 2022

5  out of  5 rating by Shelia Caldwell
"I have used this State Farm agency in Barbourville, Ky since retiring and moving back to Ky 8 years ago. They worked quickly to send help when my water heater broke and my basement flooded. We had people lined up the next day to pull up carpet and cut out damaged drywall. They had industrial dehumidifiers and fans to dry things up, and treated everything that had gotten wet with mold treatment as a just in case precaution. Then, they offered to pay someone to build it back or pay us the cost it would be for materials and time to do it ourselves, less the deductible. I was so impressed with this agency that I have kept them since moving two additional times! I have run into some money problems as of late and just got off the phone with Tim, who was very patient and helpful with assisting me in finding car coverage that would fit into my new budget. I absolutely love this agency and would recommend them to anyone searching for a new insurance agent for home or auto."